Refunds and cancellations
Last updated 2 October 2026
How to cancel a monthly plan or a project, and when you can get money back.
Cancelling a monthly plan
Cancel anytime from Billing in your account, or ask us to do it for you. Hosting and support continue until the end of the month you have paid for and you are not charged again.
Refunds on monthly plans
We do not refund part months. If we failed to provide the service in a month because of a fault on our side, ask us and we will refund or credit that month in proportion to the time it was down.
Cancelling a project
- Before work starts: we refund the setup fee in full, less any third-party costs already paid on your behalf.
- After work starts: you pay for the work done up to the day you cancel, based on the rates in your quote. We refund the rest of the setup fee.
- Anything we built up to that point, and that you have paid for, is yours.
Ninety day guarantee
On the Growth and Scale plans, if what we build does not do what we agreed in your written scope within ninety days of going live, we fix it at no extra cost.
Your rights under the law
If you are a consumer and the Consumer Protection Act or the Electronic Communications and Transactions Act applies, you keep the rights those Acts give you. For example, you may cancel an online agreement within seven days, unless the service has already started with your consent.
How to ask for a refund
Email info@axiomservices.co.za with the email address on your account and your invoice number. We reply within one working day and pay approved refunds within 10 working days, to the account or card you paid with.