Terms of Service

About us

Axiom Services is a trading name of Jan Bezuidenhout, a sole proprietor. Address: 12 Miller Street, Summerstrand, Gqeberha, 6001. Email: info@axiomservices.co.za. Phone: 070 739 7427. Axiom Services is not registered for VAT.

Quotes and projects

Every project starts with a written quote that sets out the scope, the price and the timeline. Work starts once you accept the quote and pay the setup fee as the quote sets out.

Changes outside the agreed scope are quoted separately before we do them. Timelines depend on you giving us the information and access we need.

Monthly plans

• Your monthly plan starts when your system goes live and is billed in advance each month through PayFast.
• Plans run month to month. You can cancel anytime from Billing in your account.
• When you cancel, hosting and support continue until the end of the month you have paid for. You are not charged again.
• We will give you at least 30 days written notice before we change the price of your plan.
• If a payment fails, we will let you know and PayFast will try again. If a payment is still unpaid after 14 days, we may pause support until it is paid.

Third-party costs

Some systems need paid services from other companies, such as WhatsApp message fees, AI usage, CRM licences or domain names. We tell you about these before you start. You either pay them directly or we pass them on at cost.

Your responsibilities

• Give us accurate information and the access we need to do the work.
• Use what we build lawfully, including POPIA and WhatsApp's rules when messaging your customers.
• Make sure you have your customers' permission where the law requires it, for example for marketing messages.
• Keep the email address you sign in with secure.

Who owns what

Custom work: once your project is paid in full, you own the domain, the content and the code we wrote specifically for you. We keep managing it for you while you are on a monthly plan.

Our building blocks: we keep ownership of the tools, templates and reusable components we bring to every project. You get a permanent, free licence to use them as part of your system.

Our apps: Axiom apps and subscription products belong to Axiom Services. A subscription gives you the right to use them while you pay for it.

Your content: your logos, text, data and customer information stay yours. You give us permission to use them only to deliver our services to you.

Hosting and support

• Your monthly plan covers hosting, monitoring, security updates and fixing anything that stops working.
• Small changes are included. Larger changes or new features are quoted first.
• We reply to support requests the same day where we can, and always within 24 hours.
• If we need to do planned maintenance that affects your system, we tell you in advance.
• If you cancel, we hand over your code and data for custom builds and help you move them within 30 days.

Ninety day guarantee

If what we build does not do what we agreed in your written scope within ninety days of going live, we fix it at no extra cost. The guarantee comes with the Growth and Scale plans.

Availability

We work hard to keep everything running, but we cannot promise that our systems, or services we depend on such as WhatsApp, PayFast or AI providers, will never be interrupted.

Liability

As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits. Our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits your rights under the Consumer Protection Act where it applies.

Showing our work

We may list your business name as a client. We only publish results, screenshots or quotes about your business with your written permission.

Ending the agreement

Either of us may end a project or plan if the other seriously breaks these terms and does not fix it within 14 days of written notice.

Law

These terms are governed by the laws of South Africa.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change affects your plan, we will email you at least 30 days before it applies.