Questions and answers

In the systems you already use. The automation moves information between your CRM, your inbox and your calendar. It doesn't build a second copy of your customer database somewhere else. If you'd sooner nothing at all ran on our infrastructure, we deploy the whole thing to a server you control and it costs the same.

Yours. Every integration is authorised through your own accounts, so access to your systems is never sitting behind a login only we hold. You can see and revoke any connection yourself at any time.

POPIA governs how you collect, store and use personal information. Automation makes compliance easier in some places and riskier in others, so we build with it in mind. Consent gets recorded when a lead is captured. Opt outs are honoured automatically across every channel. We don't connect a service you haven't approved. We're not lawyers and none of this is legal advice. If your business handles health records or financial data, get your compliance position checked by somebody qualified.

No. Your content answers your customers and does nothing else. Where a build uses a third party language model we configure it so your data isn't retained for training. The scope names which provider is involved.

Most people don't. That's what the call is for. We walk through a normal week and find where the hours genuinely go, which is often nowhere near where owners expect. You leave with a recommendation whether or not you work with us.

The rough test is volume times repetition. A task that takes ten minutes and happens four times a day is worth automating. The same task twice a month isn't. There's a calculator on the pricing page → that gives you an estimate in about thirty seconds.

Yes. It happens fairly often. We'd sooner lose the sale than build something that quietly fails the ninety day guarantee and costs us the refund plus our reputation.

Usually about two weeks from a signed scope for a single build. Bigger projects get staged so the first useful piece goes live early rather than everything arriving at the end. What delays projects is almost always waiting for access to an account, so we ask for that upfront.

Yes. Everything runs by call and WhatsApp, so we work with businesses across South Africa.

It will break occasionally. Anybody promising otherwise hasn't run automation in production. Interfaces change without notice. Your monthly covers exactly this. The system is monitored around the clock, so in most cases we've spotted it and fixed it before you notice. The repair is included with no per incident invoice.

Send us a WhatsApp and it's updated, usually the same day, at no extra charge. On Growth and above there's a review call each month where we go through everything that's changed.

Almost none, which is rather the point. You don't administer it, monitor it or maintain it. If you want something changed you message us. The reason you're paying a monthly is so this stops being a job that lands on somebody's desk.

Not really. The automation runs behind the scenes and your team carries on using the same tools they already use. We walk you through what it's doing and how to step into a conversation when you want to. That takes about twenty minutes.

Notice is one calendar month, so nothing switches off unexpectedly. The workflows we built for you are yours to keep. We'll export them and help you move the hosting.

A built assistant uses a language model with your business content as its knowledge, so it copes with phrasing it has never seen before. The demo on this site is deliberately simpler. It matches keywords so the page loads instantly and costs nothing to run.

Almost never. The whole point is connecting what you have instead of replacing it. If a tool genuinely can't be connected because it has no interface at all, you'll hear that during scoping and not in week two.

No. The automation runs on hosted infrastructure, not a machine in your office, so it keeps going when your power doesn't. Messages arriving while your team sits in the dark still get answered, captured and queued.

You get a summary of what it handled, so you can see the volume it's absorbing rather than taking our word for it. On Growth and above there's a monthly call where we go through the numbers together and decide what to improve next.