Home / Services / 01 WhatsApp automation
WhatsApp automation
WhatsApp is where South Africans actually talk to businesses. It's also where enquiries quietly die at 19:40 on a Friday. This is a system that answers on your own number at any hour, works out who the person is and what they want, books them in and reminds them the day before.
- Setup
- Starting at R7,500
- Monthly
- Starting at R1,900
- Build time
- Usually about two weeks
- Channel
- WhatsApp Business API
- Included in
- Launch and above
- Replies at any hour, including Sundays and public holidays
- Answers the questions you get asked most, in your own wording
- Captures the name, the number and the reason they messaged, then writes it into your CRM or sheet
- Offers real slots from your live calendar and books whichever one they pick
- Sends a reminder the day before, where most of the drop in no shows comes from
- Hands the conversation to a person the moment it goes past what it should answer
- Emails you a summary of every conversation it dealt with that day
Any business where WhatsApp is the front door
Dental and medical practices, salons, restaurants, gyms, tutors, plumbers, estate agents and clinics. If the number on your Google listing is a WhatsApp number, this is the automation that pays for itself first.
- Good fit if
- You field more than about twenty enquiries a week, the same questions come round constantly and somebody gets interrupted all day to answer them.
- Poor fit if
- Your enquiries are few and every one genuinely needs judgement from the first message. We'll tell you that on the call instead of taking the work.
Same system, running right here
Type a question in as though you were a customer. The enquiry shows up in the operations panel beside it.
Made up businesses, real behaviour. Yours would run on your own prices, your hours and your calendar.
Typed questions are switched off for now
We're busy connecting this demo to a live assistant, so free typing is turned off while that work happens. The suggested questions under the conversation all still work. They show you exactly how the real one behaves when a customer asks.
Want to see it answering your own questions, using your own prices and your own diary? That's what the free call is for. We'll build it around your actual business.
- The working system
- Wired to your WhatsApp Business number and tested against your real past enquiries before it goes live.
- A walkthrough recording
- Five to ten minutes covering how it works and how to jump into a conversation yourself when you want to take one over.
- Answers kept current
- Prices change and hours change. Send us a WhatsApp and it's updated the same day, at no extra charge.
- A daily conversation summary
- Every conversation it handled, in your inbox each morning, so you always know what your customers are actually asking for.
- Ongoing
- Your monthly covers hosting, monitoring, tuning and repairs when Meta changes the API underneath you. We spot most problems before you do.
Meta charges a small fee per WhatsApp conversation. It varies by country and conversation type and usually lands at a few rand a day at SME volumes. We put real numbers for your expected traffic in the scope so your first invoice holds no surprises.
Tell us what's eating your week
We'll pick one process apart with you and give you a straight number. If automating it won't pay for itself we'll say so. You'll still walk away knowing where your hours go.