- What comes back
- The full setup fee you paid. Monthly fees already spent aren't refunded, because hosting and support were genuinely provided over those months.
- The period
- Ninety calendar days from the day it goes live, not from the day you signed.
- The test
- Whether the time and money the automation saved you over those ninety days comes to less than you paid in setup and monthly fees across the same period.
- How to claim
- Message or email us and say you're claiming. We ask you for the figures once. If they show it didn't cover its cost, the refund goes out within five working days.
- What you keep
- The workflows we built for you. We don't take the build back. If it didn't work for you it's not much use to us either.
We agree the numbers before we build
A guarantee resting on a figure nobody wrote down ends in an argument. So the scope document records the baseline before any work starts.
- Recorded at scoping
- How many enquiries or tasks the process handles a month, roughly how long each takes and what the person doing it costs per hour. Your estimate, written into the scope.
- Measured at ninety days
- What the system actually handled, taken from its own logs and valued at the same hourly figure we agreed at the start.
- Where it stays honest
- We use your baseline, not one we invented. If you estimated conservatively at the start, that conservative figure is what we test against.
There are three and these are the only three. Each one describes a situation where the automation never got the chance to work.
- It was switched off
- If the system sat disabled or bypassed for more than thirty of the ninety days there's nothing to measure. We'd sooner find out why it got switched off and fix that.
- Access was withdrawn
- If the accounts it needs got revoked and weren't restored after we asked, it can't run.
- The scope changed and you declined the rebuild
- If your process changed substantially we'll tell you what needs rebuilding and quote it. Decline that and the original guarantee no longer describes what's actually running.
Because asking a business to pay several thousand rand upfront for something it cannot touch yet puts all the risk on one side of the table. That isn't a fair way to start. Moving it onto us also keeps us honest about which jobs we agree to take, since we only make money on work that genuinely pays for itself. That is exactly the incentive you want your automation company to have.
Tell us what's eating your week
We'll pick one process apart with you and give you a straight number. If automating it won't pay for itself we'll say so. You'll still walk away knowing where your hours go.